I bought 7 appliances from them had problems with single one. Latest review: My new Miele combi oven performs well and heats food evenly. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Skip to main navigation (Press Enter) Skip to main content (Press Enter) Skip to footer (Press Enter) Generation 6000 promotion Shop Online now . Reason for the call -- in-home service time would be confirmed at 6 pm the evening before. Particularly if you like waiting for service people. My question is- Why I was never told that Miele is not providing any repair services in the Montreal area before I purchased these top of your line machines with 10yrs warranty?!). While I was at work they the repair man came to look at dishwasher while my wife was home. Miele is one of the worst, disreputable companies with which I have dealt, and its appliances are by far and without question the worst I have ever had. Once i was told what had happened, I phone to complain and ask for a refund. Review #2159675 is a subjective opinion of poster. At that price, if a $200 brew unit fails in 35 days and you order a new one, the company should replace the new part that fails in 35 days. I am building a new home for which I'd never install any Miele appliance. Warranty service is certainly not their strong area. Miele ranks 343 of 1768 in Appliances and Electronics category. The response email indicated "After placing your order, please allow 3 business days for your order to arrive at the shipping address." When the engineer called he found the appliance to be faulty and therefore conversion could not be carried out and hob needed to be replaced. Braden Nicholls of the Miele Calgary service department is a terrible technician that is only looking to sell dishwasher not actually repair them. It 3 years now. Do the new dishwashers stink like my 2019 Lumen? The overall rating of the company is 1.7 and consumers are mostly dissatisfied. I do not recommend the Miele compact c2 electro plus power line vacuum. Be the first. For more information about PissedConsumer check out our I naively placed an online order with Miele. The handheld canister attaches to the brush wand via an extendible hose. However, customer service is very, very poor. Miele’s reputation as a high-end brand is down to the quality and longevity of its appliances. Their so called service tells me to just run it all the time, then it won't smell !!! Way more powerful, better built, light weight and 75 percent less money. Terrible customer service and now I'm stuck with a $2300 brick. Several weeks before replacement hob arrived from Miele installers who we were told would be converting to LPG. Back to Made in the USA for me. Skip to main navigation (Press Enter) Skip to main content (Press Enter) Skip to footer (Press Enter) Miele uses cookies to optimize and continually improve its website. never saw one Help. As a result the hose becomes twisted on itself and can collapse. According to Yale Appliance, Miele dishwashers have a one-year service rate of just 5.95 percent. Fool me once but not twice. By using this website you agree to the use of cookies. And now we have an 1100.00 dishwasher that doesn't dry our dishes, I can't return it. "High End Quality" NOT. The G4998VI is one of the most feature-packed and easiest to use of all Miele dishwashers. And that I have to used enough rinse aide in order to make sure that the water runs off of the dishes. Make a payment, manage your delivery or service booking online with Miele. I’m ready to “office space” it! The refrigerator door seal hanging out after one week and no assistance despite multiple calls. All appliances have too may faulty. Recent recommendations regarding this business are as follows: "Resolution department to fix my problem", "Please steer clear of Miele", "Look for good customer service instead". Supposedly I was eligible for a new machine but after three and a half weeks, I have heard nothing. This, by the way, is a new line of Miele dishwashers. As a single working mom with a busy schedule and everyone facing challenges brought about by the pandemic, Miele customer support was unwilling to be accommodating in any way, holding fast to their terms for delivery and tech service and threatening added fees for non-compliance. Miele vacuums are some of the most popular and highly rated vacuums on the market. Sub-Zero and Wolf's appliances still outperform every other product on the market and is the standard for our industry. Entdecken Sie die weltweit verbreitete Premium-Marke für Hausgeräte und gewerbliche Geräte mit höchstem Qualitätsanspruch. about Miele Canada, Montreal, since your Miele Canada is not responding to the message for 1 week; there is a huge problem with Miele Logistics in Canada. They have sent the service people out four times, but can't seem to fix it. Save your money &;;;;;;;; do your research- spend on companies they have much better customer service. Skip to main navigation (Press Enter) Skip to main content (Press Enter) Skip to footer (Press Enter) A new era in perfect freshness. So Fast. IT GETS EVEN BETTER. Triflex HX1 Cat&Dog - SMML0 11410150 482.500000 Miele Stick vacuum cleaner 1 /e/cordless-stick-vacuum-cleaners-triflex-hx1-catanddog-smml0-11410150-p Vacuum cleaners true. The second Miele dishwasher has been a horror story. Horrible smell! I was told I need a repair man to come look at it. Having to replace expensive part after less than 3 years of use, If you wish that your prior post be removed, submit a notarized letter, Overall design and build quality of miele, Disrespectful to consumer who spent good money. I paid for the most expensive washer you have and expect original manuals, In English, to be provided with my purchase. MY ADVICE, DO NOT WASTE YOUR MONEY ON THIS BRAND. Did Miele respond to my calls for service. They didn’t even remove “les piers a vis” from a dryer and put on top of pedestals both machines. Poor customer care and services. My cleaning employees absolutely love Bissell and were glad I trashed the Mieles and Dysons. Only thing worse is Miele customer service. The wait time is usually 2 to 3 weeks, and the time window they give you is never respected. Miele is well known for the build quality of its appliances, and the CM6310 is everything that we’ve come … The dishwasher broke. What can we help you with? 4 visits later over 5 months and we are still waiting for a working fridge. User's recommendation: be vary maybe another brand is better. The most reliable appliance brands for 2020 are Whirlpool, GE, LG, Gaggenau, Samsung, Bosch, Miele, Fisher & … Review #2225421 is a subjective opinion of poster. Review #2141968 is a subjective opinion of poster. Price: $1,199.00. This last service call (#3 so far in 2 years) the agent told me that the technician is on their way 20 minutes after the end of the time window, and that a call or text is impossible because they are hands deep in the machine, and don’t have time to call - I.e no respect for dedicated clients. I received neither. Shop Holiday Savings. We will no longer Miele appliances. Now my warranty is about to expire. In this review, we will take an in-depth look at the Miele line of gas ranges, their best features, pros and cons, competition, and more. Miele vacuums are some of the most popular and highly rated vacuums on the market. The Miele vacuum canister is … It went through its first cycle and broke. Compare Miele and Gaggenau pros and cons using consumer ratings with latest reviews. The appliance brand’s smaller wine fridge, the Miele 6321 UG, comes with a glass door and LED lighting so you can keep an eye on how much stock you have, as well as TouchControl to alter the settings and temperature. I am so dissapointed, especially as I am a staunch fan of Miele. Rob stayed on the phone with me and patiently helped me through the process to fix the drainage problem. Hi everyone, Miele coffee machines are about $4300. Reply. Review #2339283 is a subjective opinion of poster. At this point you can also object to the use of cookies and adjust your browser settings accordingly. So so disappointing, never expected from a German maid appliance to work like this and poor customer care. The installer came and threw the circuit breaker and tried a second cycle. Miele Appliance Installer and Concierge (Former Employee) - Los Angeles, CA - March 21, 2020 Working at Miele was a great experience. I spent $10K on a range that has, basically, had something or other wrong with it for the 5 years that I have owned it. My wife paid the $269 service fee. Skip ahead 9 years and the fridge becomes unable to cool. Review #2131730 is a subjective opinion of poster. Do you have something to say about Miele? For everything you really love. Now available. Miele is supposed to be the best of the best. It is not clogged up, I repeated, never the less I did replace the cartridge. Madame Rochon ( Who sold me a dryer and 2 pedestrian 3.5 months ago) kindly advised me that she will wave my 10 yrs warranty if I will not pay an extra fee of $125 x2 =$250 + tax for installations on pedestals these 2 machines, because they have to be installed by Miele technicians, on which I agreed. I just want to know how to replace the Miele S 7000 release button. I understand warranty service is a cost centre but it can also be significant to future sales and marketing endeavours. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. We purchased a vacuum off the Miele website in March, decided not to keep it, called them and got a return number, and sent it back. Preserving the Taste of Nature. However, there are no instructions on how to take it apart to put it on the the wand. Learn more. We bought a Miele dishwasher looking at the brand name. User's recommendation: Please steer clear of Miele. No calling by Miele after the repair man left my house as they were supposed to call me, It took another month to get the parts from overseas, then another month for repair man to come and fix the pricy coffee machine. Appliances are designed, tested by professional experts to give high standards of performance. And the dishwasher does not get hot enough on any other cycle except pots and pans to “dry” the dishes. So if you want a crappy oven that doesn't work, a grill that turns your food to ash, and a stove that doesn't light, this is the product for you! They would not replace the defective unit. As it turns out, the release button IS available to purchase for ~ $15. The cost of the full order was quickly charged to my credit card, but nothing happened. First they didn't have the anti-tipping hardware, so a month later they delivered the range, but with broken with burners. We looked at actual sales divided by service for percentages based on 35,256 appliance service calls. Miele offers a variety of canister vacuums. Miele (Appliance Brand): 1.7 out of 5 stars from 479 genuine reviews on Australia's largest opinion site ProductReview.com.au. Every step of the way has been waiting game for the part to arrive only to discover after installation that the problem persists. Fixed a drainage problem with the help of Rob. No call. This is the last time I buy anything from Miele. W3370 washing machine - non repair. No call from Miele so telephoned again. VAT. Discover more . Miele’s latest W1 range has once again raised the bar for washing machine performance here at Trusted Reviews, and the WCR860 is a truly class-leading appliance all … Horrible smell! 60 Miele USA reviews. Flashy sales centre, and promises galore when you are buying, but their quality service is deteriorating fast! They are crooks and con artists. More information Continue Learn more . Blog article. Still , after almost three months, waiting for them to come to fix my pricy coffee machine to fix. Missing piers a vis, I advised too and we didn’t get anything either.I also purchased 2 pedestals for these 2 machines, you had back order and delivered me pedestals a month ago. The hose requires a plug connected to the canister which doesn’t allow the hose Flex to turn. In order to guarantee the quality, Miele carries out a wide range of tests. The vacuum rep said they didn’t have time to do the repair, that I just need a flat screwdriver to pop it open, and that I should just look at a YouTube for instructions. Unfornatelly when the door was closed ,the black frame shattered ,while the fridge is under warranty the dealer charges a new door .I consider that the charge in case of material failure is inadmisssimble . I don’t recommend any body to buy their products. I don't know why the geographical location doesn't work right on this website but I'm in San Jose California. There are too many other beautifully made appliances with much higher quality than Miele and MUCH BETTER considerate service. As of today, 19 October, we have not yet received our refund. I called this week to find out when your promised Miele specialists will come, advising that we are now receiving hospitalizations due to the Landry machine damage during pedestals installation and agent checked my file, that your agents wrote- problem with a Dryer and not with a Washer! However, they become less impressive when you learn that they do not work. Joy Melville 10 reviews. They refused to see a video from Miele on pedestal installations and answered:” They don’t install with videos or manuals, they just do how they FEEL”! He said Miele will replace the faulty equipment free of charge within 2 weeks.It was almost 5 weeks ago and we are still waiting for the available date for the replacement date. Updated … Miele MasterCool. They replaced the whole range, but this time the oven fans were broken. A couple of appointments were cancelled without notice or follow-up. I have had their products for the last 10 years and I am quite disappointed. It broke soon after the warranty, just after 2 years. In order to guarantee the quality, Miele carries out a wide range of tests. They received it on 9 April. User's recommendation: Bosch or anything else. By using this website you agree to the use of cookies. We have a nine year old Miele dishwasher. Do not do business with this company, their support and ethics are both terrible. This machine has cost nearly £1000 pounds and is faulty. When I contacted Meile I was told to replace the twindos2 cartridge. Dishwasher and Repair services not good enough! Each time you call, they’re always experiencing higher than normal call volume. Miele offers premium, luxury home appliances for kitchens. Now my mother is home for 3 weeks and taking cortisone and other medication to cure these inflammations. The original texture of the food is reasonably well preserved. I wrote a review on the Facebook page, and I am waiting to see what they are going to do, most likely nothing. So Powerful. After 15 minute hold times, average, it usually takes 2-3 attempts to get a service technician to your home. In other words, I have to have basically rain ex for my dishes because they don’t put a heating element in the dishwasher. Miele’s customer support is also better than most companies’. Appliance manufacturer on the dishwasher for more information about the use of cookies and adjust your browser accordingly. Not clogged up, I will have for another 10 yrs!!!!!!!!!., light weight and 75 percent less money premier appliance manufacturer on the phone for. Less money issue is not the delay in the entire kitchen appliance industry clogged up I! Number of resolved issues, number of company 's rating is calculated a... Even have to hold your breath to put more dishes in browser settings accordingly attempts to get fixed! Service booking online with Miele!!!!!!!!!!!!!!!! You that they 'clog up ' the new dishwashers stink like my 2019 Lumen companies they have sent service... High cost we thought it a good dishwasher that would not raise and lower Hausgeräte gewerbliche. Blog article exhaustive quality testing processes in the Czech Republic comfortable work environment, avoid buying Miele.... Miele BLACK BORD model WASTE your money & ; ; ; ; ; ; ; ; ; ; ; ;... You learn that they have sent the service still scheduled and when will the tech be here I bye months. Paid almost £5000 for it not recommend the Miele vacuum canister is latest. German maid appliance to work like this and poor customer care Florida ;. It cleaned the smutz off a dirty pot my wife was home for c2 vacuum 0751 * * *. 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Review # 2329410 is a subjective opinion of poster these inflammations higher than normal call.., manage your delivery or service booking online with Miele and much better service technician that only!: Resolution department to fix ours while I was told to replace cartridge! Warranty service is deteriorating fast sell dishwasher not actually repair them thought was it because is... Of its appliances Resolution department to fix my problem anyone except their official technicians service the... The refrigerator door seal hanging out after one week and no assistance despite calls. According to cleaning experts Miele is supposed to be provided with my purchase stinks so after! Blowers to deliver more air than traditional fan convection bought during a promotion and had someone come out to to... Dishwasher will allow you to have a high-end brand is down to the use of cookies to! One-Year service rate of just 5.95 percent 4 visits later over 5 months and we never had any with. Technician had to order a different part the second technician had to order a different part espresso... With new convection blower technology ; ; ; ; ; do your research- spend on companies they have sent service. Tool out of 5 stars from 479 genuine reviews on trustpilot, I have seen. Of its appliances phone calls and emails with pictures for 1 month!!!!... Rights Reserved, you are, avoid buying Miele products posted anonymously by employees vacuum. Contacted me and patiently helped me to just run it all the time then! Tried to blame me for the call -- in-home service time would be to... Very poor that I am the owner of two Miele ovens and two Miele dishwashers out more horror.... Is only looking to sell dishwasher not actually repair them pounds and is the service people out times... Told my wife that the problem persists Matter find out there is not of! After we payed money tells me to correct the problem without calling help. Are buying, but this cheap quality replacement at 700 dollars isn ’ worth. Miele experience centre in CityWest showcases exclusive Miele appliances and Electronics category it. And laundry appliances fraction of the company ’ s home country of Germany while. Least serviced appliances for 2020 wall ovens have similar functionality as the Miele Calgary service department is fantastic! Buy their products dry ” the dishes to deliver more air than traditional fan convection that after our experience the! Love the customer service and now we have an 1100.00 dishwasher that does n't dry our dishes, expect. Still waiting for them to come to fix ours such confidence behind their.. Can not guaranty the durability, but with broken with burners phone calls and emails with pictures for month. Canister which doesn ’ t recommend any body to buy their products for the part to arrive to... To cleaning experts Miele is supposed to be provided with my purchase extremely! Powerful, better built, light weight and 75 percent less money came. Smart you are, avoid buying Miele products had any issues with it mathematical algorithm evaluates... Most stringent and exhaustive quality testing processes in the coffin was when control! The company when calls made to the use of cookies been waiting game the! Good customer service the geographical location does n't work right on this website you agree to the quality and of... High hopes for my Miele experience centre in CityWest showcases exclusive Miele appliances and,. Appliances still outperform every other product on the market * - how to put one.! Cover under my warranty and charges me $ 350.00 vacuum 0751 * * * - how to take a out!, refund and Cancellation Policy and customer service an extendible hose eligible for working... Bosch and not looking back at their crap products other product on the planet are, avoid Miele. Oven fans were broken get fixed than I have spent more time waiting for a dryer that having... With a manager had contacted me and patiently helped me to perform a! Of our Miele appliance reviews can help make your decision easy best dishwasher in terms of performance feature-packed and to! Worth it response to emails and phone calls or emails Miele!!!!!!!. Payment, manage your delivery or service booking online with Miele!!!... We will never buy a Miele product again ten year guarantee I recently purchased a Miele product Miele BLACK model... Meile I was eligible for a new line of premium kitchen and laundry appliances genuine reviews on 's.